Massage at the JCC Frequently Asked Questions

Where do I go to check in and pay for JCC Massage?
The massage rooms and Welcome Desk are located on the 5th floor. Please stop by the 5th floor Welcome Desk and let them know you are checking in for a massage. If you are paying for the session with a JCC gift card, please present it to the receptionist.

Is there somewhere to lock up my belongings?
Yes, you may bring a key or combination lock for the locker room.

When should I arrive for my massage?
Please arrive for your massage at least 15 minutes prior to its start time.

What happens after I check in?
You will receive a robe and gratuity envelope and be directed to the men's or women's locker room.

Lock up your belongings and change into the robe we have provided. Disrobe to your level of comfort. Some clients prefer to completely disrobe while others will keep some articles of clothing on.

Where are the massage rooms?
The massage rooms are located next to the showers in both locker rooms.

Please open the door to the massage waiting room. Inside there is a bench for you to wait for your massage therapist.

When the massage therapist is ready for you they will ask you to step inside the massage room.

What can I expect before, during, and after the massage?
The massage therapist will introduce themselves and inquire about the reason you are coming in for a massage, your physical condition as well as any medical conditions, illnesses, or areas of concern where you may be experiencing pain. These are things that may be addressed during your massage.

Your massage therapist will leave the room and wait outside while you take off your robe and get onto the massage table. Cover yourself with the top sheet.

Your massage therapist will give you a few minutes for this process and will knock on the door and ask if you are ready before re-entering the room.

During your massage session, you will always be covered with the top sheet. The massage therapist will only uncover the area of the body that they are working on, making sure that your modesty is respected at all times.

Before your session begins, the therapist will ask you to let them know if a technique or stroke being used  is uncomfortable.

Once your massage session is over, the massage therapist will leave the room so you can re-dress into your robe. They will be waiting outside the massage room.

You will head back into the locker room, where you can change back into your clothes.

Please take the robe back to the 5th floor Welcome Desk. There is a bin in front of the desk to drop off your robe.

Is gratuity included?
Gratuity is not required, however it is greatly appreciated. If you enjoyed your session, please feel free to give your gratuity to the therapist or leave it with the 5th floor Welcome Desk.

How far in advance can I cancel a massage?
To avoid a cancellation fee, all massage sessions must be canceled a minimum of 24 hours in advance.

What length of time are your massages?
We offer 30-, 60-, and 90-minute massage appointments in a variety of modalities.

What type of massages do you offer?
Click here for our massage types.

How long do I have to use my massage package?
Massage packages expire 6 months from the time of purchase.